Thank you for your purchase. We hope you are happy with your purchase. If you are not, you can cancel at any time: there are no long-term commitments, cancellation fees or notice periods. Please see below for more information on our cancellation policy.
Cancel anytime
You may cancel your subscription at any time, for any reason, from the Plan tab in your workspace settings (Manage billing), or by sending us an e-mail at support@yokka.ai. You are not required to give a reason for your cancellation, but it is appreciated. Cancellations made in the app are registered immediately; cancellations sent by e-mail will be processed within 48 hours.
Once you cancel, you will not be charged again. Your paid plan stays active until the end of the billing period you have already paid for, so you keep everything you paid for. After that, the workspace moves to the free plan and keeps all of its content. You can resubscribe at any time.
Refunds
Because you can cancel at any time and keep access until the end of your billing period, subscription payments are generally non-refundable and non-transferable, and we do not refund the unused part of a billing period when you cancel. We recommend you to first use the free 3-day trial of Yokka Pro, which needs no payment method, before committing to a subscription.
If something went wrong, for example you were charged after cancelling, charged twice, or renewed without meaning to, please contact us at support@yokka.ai and we will look at it. We may issue a full or partial refund at our discretion. Nothing in this policy limits any rights you have under applicable consumer law.
Questions
If you have any questions concerning our policy, please contact us at support@yokka.ai.